Every AESLIT product is built with care — engineered by lighting professionals and designed to bring warmth to your home for years to come. We stand behind the quality of everything we make.

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✅ What's Covered

All AESLIT products come with a 12-month limited warranty from the date of delivery, covering:

• Manufacturing defects in materials or workmanship
• Electrical or functional failures under normal use
• LED components that fail to illuminate as intended
• Structural defects in the base, panel, or modular connectors

If your product fails due to any of the above within the warranty period, we will provide a remedy at our discretion, which may include a free replacement, full refund, or store credit. See Remedy Options below for details.

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🚫 What's Not Covered

The warranty does not apply to damage caused by:

• Accidental damage, misuse, or improper installation
• Normal wear and tear (e.g., minor scratches on accessories)
• Unauthorized modifications or repairs
• Water damage or exposure to extreme temperatures
• Damage caused by use with incompatible third-party accessories
• Products purchased from unauthorized resellers

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🎁 Accessories & Consumables

Decorative accessories (such as photo inserts, letter panels, holiday signs, and candle holders) are covered for 90 days from the date of delivery against manufacturing defects. Consumable items (such as candles) are not covered under warranty.

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📋 How to Make a Warranty Claim

To submit a warranty claim, please contact us with the following:

• Your order number
• A description of the issue
• Clear photos or a short video showing the defect

Our team will respond within 1–2 business days and guide you through the next steps. In most cases, we will ship a replacement directly to you — no need to return the defective item.

Please do not discard the product before contacting us, as we may request it for quality inspection.

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⏱️ Warranty Claim Deadline

All warranty claims must be submitted within the applicable warranty period. Claims submitted after the warranty period has expired will not be eligible for coverage, but we will do our best to offer a discounted replacement where possible.

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🔄 Remedy Options

Upon approval of a valid warranty claim, we will offer one of the following remedies at our discretion:

• Free replacement of the defective product or component
• Full refund to the original payment method
• Store credit for future purchases (where applicable)

Replacement products are covered by the remainder of the original warranty period or 90 days from the date of replacement, whichever is longer.

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🌍 Warranty Coverage Area

This warranty applies to all products purchased through aeslit.store and shipped to the United States and all international destinations we serve.

Please note that warranty service for international orders is subject to the following conditions:

• Replacement shipments to international addresses may take longer due to customs and carrier transit times.
• Any applicable customs duties, import taxes, or fees for replacement shipments are the responsibility of the recipient.
• Warranty service is not available for products shipped to excluded regions as listed in our Shipping Policy (e.g., P.O. Boxes, APO/FPO/DPO addresses).

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⚖️ Limitation of Liability

This warranty gives you specific legal rights. You may also have other rights which vary by country or state. To the fullest extent permitted by applicable law, AESLIT TECHNOLOGY CO., LIMITED's liability under this warranty is limited to the purchase price of the product. We are not liable for any incidental, special, or consequential damages arising from product defects.

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📩 Contact Us

Have a warranty question or need to file a claim? We're here to help — because every celebration deserves products that work perfectly. 🎉

• Email: service@aeslit.store
• Support Hours: Monday – Friday, 8:00 AM – 7:00 PM (UTC+8)
• Response Time: Within 1–2 business days